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Planned maintenance LAOL will be unavailable between the hours of 8am and 10am on Saturday 7th August. Apologies for any inconvenience this may cause.
Weekly LAOL will be unavailable every Sunday from 10pm until 11pm.
The easiest way to contact staff in our applications or accounts teams about a case is through Legal Aid Online. Alternatively, please see our Contact us page if you need to contact a specific team. With the current Covid-19 situation, email the team you are trying to contact. Please only call if you urgently need to speak to someone and use the relevant direct dial or mobile number listed.UX Design on LAOL - We still want your input
Our first round of UX (User Experience) research for Legal Aid Online has been completed and feedback collated to help improve the system. However, you can still help shape the future look and feel of the system. We want to visit your firm and observe how you as the user interacts with LAOL. The sessions last around 1 hour and this research will be used to gather valuable information on the ease of use, equality and accessibility of our systems. If this is something you feel you or your firm could help us with, please send your firms details to Kathleen Nolan.Online updates
Please click here to view the LAOL updates.**NEW** -- Browser & Testing Information Since the release of the Edge browser in 2015, Microsoft has not enhanced Internet Explorer (IE) to support many modern web standards. From November 2020, LAOL will not be tested against IE and therefore if your are using this you should consider moving to Edge or another browser.
We recommend you keep your browser version reasonably up to date. We cannot support issues found on older unsupported versions of browsers. From November 2020 we will be testing the system on the following:
Microsoft Edge   Google Chrome and Android   Apple Mac and i-pad